Frequently asked questions

What is your cancelation policy?

For Overnight Pet Sitting

A 50% deposit is required to hold dates upon booking, if dates are canceled with at least 6 weeks’ notice, the full deposit will be returned, if the booking dates are canceled with fewer than 6 weeks but greater than 4 weeks’ notice, 50% of deposit will be returned. Cancelation of the booking dates with notice of 4 weeks and less, the deposit will not be returned.

Cancellation Policy for Walks:

A. If we cancel due to weather, no charge will apply.

B. If you cancel we must be notified by text, email, or verbally 24hrs prior to each walk, otherwise the full rate for services that are in effect will be charged.

Where is your service area?

Our pet care professionals are available in the the following neighborhoods around central San Diego:

Golden Hill
Hillcrest
Mission Hills
Mission Valley
Normal Heights
North park
University Heights

However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.

How do book a walk or sitting?

If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us.

Do I need to be at home when you arrive for the job?

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

Do I need to supply the pet products?

We come equipped with everything we need to give the care your pets require.

Do you use eco-friendly methods?

Yes, we do! Part of our commitment as a member of the community is not to harm the environment. That is why we have an EV as well as we use nontoxic and environmentally friendly products.

What if I’m not happy with the work you do for me?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us and we’ll issue a full refund or make it right with a do-over.

How do I re-schedule or cancel a booked job?

Rescheduling or cancelling is one click away. Or simply call us at or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.

Can I set up repeat visits?

Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.

How can I pay you?

We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages. Book online or call us.

Pet Care and Pet Sitting Insurance SealPet Sitters International Member